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Stakeholder engagement in early stage product-service system development for healthcare informatics


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Authors

Yip, MH 
Probert, DR 

Abstract

This article presents the findings from four case studies on stakeholder engagement in new healthcare information and communication technology (ICT) productservice system (PSS) development. The degree of connectivity between the new healthcare ICT PSS and its intended operating environment has emerged to be an important contextual factor that may impact decisions concerning stakeholder engagement in the early stage development process. The four propositions of stakeholder identification and engagement in the development process, put forward in this article, provide important directions for future work in exploring the implications of PSS characterization in early-stage new healthcare PSS development process.

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Keywords

Product-Service System, PSS, New Product Development, New Service Development, Stakeholder Engagement, PSS Characterization, Early Stage, ICT, Healthcare

Journal Title

EMJ - Engineering Management Journal

Conference Name

Journal ISSN

1042-9247
2377-0643

Volume Title

26

Publisher

Informa UK Limited