The final arbiter of everything": A genealogy of concern with patient experience in Britain
Accepted version
Peer-reviewed
Repository URI
Repository DOI
Change log
Authors
Duschinsky, Robbie https://orcid.org/0000-0003-2023-5328
Paddison, C
Abstract
‘Patient experience’ has become a significant concept in contemporary healthcare administration and policy, and the object of a good deal of caring and useful concern. Yet it is also a concept somehow rather set adrift. This article traces six different factors that have contributed to concern with patient experience, but that now lead to tensions between the multiple, potentially contradictory investments in the concept. Disentangling the different investments in the idea of patient experience offers greater clarity in evaluating criticisms that have been made of the solicitation and reporting of patient (and carer) experience data and affords an opportunity to examine what is at stake in both conceptual and policy discussions.
Description
Keywords
Patient experience, Patient voice, Transparency, Health services
Journal Title
Social Theory and Health
Conference Name
Journal ISSN
1477-8211
1477-822X
1477-822X
Volume Title
16
Publisher
Springer Science and Business Media LLC