The Futurelib Intraloan project (December 2016 to May 2017) was an in-depth research study looking at current experiences of library users at the University of Cambridge, specifically focusing on their use of and access to printed library resources. Although the Intraloan name is taken from a pilot book delivery service trialled during the project, it is important to note that the research was far broader than this, interested in the ways in which people access and use printed library content in the widest sense.