Global studies investigating scaling-up of mental health services have highlighted mental health policy development and implementation as a priority area, especially in low- and middle-income countries. This research aimed to investigate Malaysia’s National Mental Health Policy (NMHP) development and implementation and explore the barriers and facilitators to mental health care from multi-stakeholder point of view. This study, consisting of two main parts, adopted the situation analysis model from the Global Mental Health Lancet 2011 Series. Part One details the current mental health plans and development of the NMHP with data obtained via semi-structured interview, consultation observation, and government documents analysis. Part Two investigates key stakeholder perceptions and/or experiences gained through semi-structured interviews with 54 participants across five main stakeholder groups: policymakers, service providers, NGOs, service users, and caregivers. These were analysed using content analysis and the Framework Method respectively.

Six categories of types of mental health plans emerged: (1) ‘action plans’, (2) ‘education and training’, (3) ‘operational’, (4) ‘community psychiatry’, (5) ‘promotion’, and (6) ‘NGO’. Further, stakeholders identified seven key areas in relation to mental health care: (1) ‘barriers to mental health care’, (2) ‘suggestions for improvement’, (3) ‘awareness and knowledge on mental health’, (4) ‘facilitators to mental health care’, (5) ‘impact of mental illness’, (6) ‘duty of care’, and (7) ‘cultural spiritual or ethnic influence’.

Findings indicate the extent to which the NMHP objectives and goals were achieved between 2009 and 2016. Issues around attitude, resources, and awareness are most pressing to address. Facilitating factors, as well as suggestions for improvements, were uncovered too. Further important considerations in providing care in Malaysia revolve around raising awareness and knowledge, cultural appropriateness, and the roles of family, friends and even NGOs. This study concludes with proposed needs- and asset-based recommendations for future national mental health policy development.