Role of practices and Clinical Commissioning Groups in measures of patient experience: analysis of routine data.
Accepted version
Peer-reviewed
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Repository DOI
Change log
Authors
Gomez-Cano, Mayam https://orcid.org/0000-0002-8298-1898
Fletcher, Emily
Campbell, John L
Elliott, Marc
Burt, Jenni
Abstract
Recent years have seen an increased focus on measuring how people experience health services to ensure that care and treatment is of the highest quality and safety.1 2 Better patient care experiences are associated with better adherence, clinical outcomes and patient safety, and with lower health care utilisation.3 4 In England, the national GP Patient Survey (GPPS) measures patients’ experience of Primary Care.5 As part of an NHS initiative to improve patient experience and facilitate patient-centred care, GPPS scores are currently reported at the level of general practices, Clinical Commissioning Groups (CCGs) and nationally.
Description
Keywords
general practice, health services research, healthcare quality improvement, patient satisfaction, patient-centred care, General Practice, Humans, Patient Satisfaction
Journal Title
BMJ Qual Saf
Conference Name
Journal ISSN
2044-5415
2044-5423
2044-5423
Volume Title
30
Publisher
BMJ
Publisher DOI
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All rights reserved
Sponsorship
Not externally funded