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Special issue editorial: artificial intelligence in organizations: implications for information systems research

Accepted version
Peer-reviewed

Type

Article

Change log

Authors

Benbya, H 
Jarvenpaa, S 

Abstract

Artificial intelligence (AI) technologies offer novel, distinctive opportunities and pose new significant challenges to organizations that set them apart from other forms of digital technologies. This article discusses the distinct effects of AI technologies in organizations, the tensions they raise and the opportunities they present for information systems (IS) research. We explore these opportunities in term of four business capabilities: automation, engagement, insight/decision making and innovation. We discuss the differentiated effects that AI brings about and the implications for future IS research.

Description

Keywords

Artificial Intelligence, Research Agenda, Machine Learning, Algorithms, Robotic Automation, Conversational Agents, Robotics, AI Capabilities

Journal Title

Journal of the Association for Information Systems

Conference Name

Journal ISSN

1536-9323
1558-3457

Volume Title

Publisher

Association for Information Systems

Rights

All rights reserved