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A risk based model for quantifying the impact of information quality


Type

Article

Change log

Authors

Borek, A 
Parlikad, AK 
Tomasella, M 

Abstract

Information quality is one of the key determinants of information system success. When information quality is poor, it can cause a variety of risks in an organization. To manage resources for information quality improvement effectively, it is necessary to understand where, how, and how much information quality impacts an organization's ability to successfully deliver its objectives. So far, existing approaches have mostly focused on the measurement of information quality but not adequately on the impact that information quality causes. This paper presents a model to quantify the business impact that arises through poor information quality in an organization by using a risk based approach. It hence addresses the inherent uncertainty in the relationship between information quality and organizational impact. The model can help information managers to obtain quantitative figures which can be used to build reliable and convincing business cases for information quality improvement.

Description

Keywords

Information quality, Data governance, Business impact, Risk based modeling, Risk management

Journal Title

Computers in Industry

Conference Name

Journal ISSN

0166-3615
1872-6194

Volume Title

65

Publisher

Elsevier BV
Sponsorship
Engineering and Physical Sciences Research Council (EP/G038171/1)
EPSRC