Surveying Customer Perceptions of Road Infrastructure Comfort
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Publication Date
2015-09-01Journal Title
Infrastructure Asset Management
ISSN
2053-0242
Publisher
Institute of Civil Engineers
Volume
2
Pages
23-38
Language
English
Type
Article
Metadata
Show full item recordCitation
Blom, C. M., & Guthrie, P. (2015). Surveying Customer Perceptions of Road Infrastructure Comfort. Infrastructure Asset Management, 2 23-38. https://doi.org/10.1680/iasma.15.00001
Abstract
Performance is a key tenet of infrastructure management. This paper looks at a measure of service level in infrastructure, namely, road smoothness. Conventionally, studies of this type have focused on the technical measures themselves. This paper presents the results of the first stage of a New Zealand-based case study that, by contrast, explored the engineering processes through the lens of the outcomes they sought to achieve; in this instance, customer comfort. The paper asserts that if performance is to be determined by outcomes, then a holistic approach is needed, including a revised definition of technical performance.
Keywords
management, roads & highways, social impact
Sponsorship
This research was funded by the NZTA.
Identifiers
External DOI: https://doi.org/10.1680/iasma.15.00001
This record's URL: https://www.repository.cam.ac.uk/handle/1810/251267
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