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Intelligent logistics: Involving the customer

Accepted version
Peer-reviewed

Repository DOI


Type

Article

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Authors

Giannikas, V 
Lu, W 

Abstract

The role of logistics in effective supply chain management is increasingly critical, and researchers and practitioners have recently focused their attention in designing more intelligent systems to address today’s challenges. In this paper, we focus on one such challenge concerning improving the role of the customer in logistics operations. In particular, we identify specific developments in the systems governing core logistics operations, which will enhance the customer experience. This paper proposes a conceptual model for customer orientation in intelligent logistics and describes a number of specific developments the authors are involved in.

Description

Keywords

Intelligent logistics, Customer orientation, System requirements

Journal Title

Computers in Industry

Conference Name

Journal ISSN

0166-3615
1872-6194

Volume Title

81

Publisher

Elsevier BV