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dc.contributor.authorMcFarlane, Duncanen
dc.contributor.authorGiannikas, Evangelosen
dc.contributor.authorLu, Wenrongen
dc.date.accessioned2015-10-13T16:44:28Z
dc.date.available2015-10-13T16:44:28Z
dc.date.issued2016-01-11en
dc.identifier.citationComputers in Industry 2015. doi:10.1016/j.compind.2015.10.002en
dc.identifier.issn0166-3615
dc.identifier.urihttps://www.repository.cam.ac.uk/handle/1810/251448
dc.description.abstractThe role of logistics in effective supply chain management is increasingly critical, and researchers and practitioners have recently focused their attention in designing more intelligent systems to address today’s challenges. In this paper, we focus on one such challenge concerning improving the role of the customer in logistics operations. In particular, we identify specific developments in the systems governing core logistics operations, which will enhance the customer experience. This paper proposes a conceptual model for customer orientation in intelligent logistics and describes a number of specific developments the authors are involved in.
dc.languageEnglishen
dc.language.isoenen
dc.publisherElsevier
dc.rightsAttribution-NonCommercial-NoDerivs 2.0 UK: England & Wales*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/2.0/uk/*
dc.subjectintelligent logisticsen
dc.subjectcustomer orientationen
dc.subjectsystem requirementsen
dc.titleIntelligent Logistics: Involving the Customeren
dc.typeArticle
dc.description.versionThis is the author accepted manuscript. The final version is available from Elsevier via http://dx.doi.org/10.1016/j.compind.2015.10.002en
prism.endingPage115
prism.publicationDate2016en
prism.publicationNameComputers in Industryen
prism.startingPage105
prism.volume81en
dcterms.dateAccepted2015-10-12en
rioxxterms.versionofrecord10.1016/j.compind.2015.10.002en
rioxxterms.licenseref.urihttp://www.rioxx.net/licenses/all-rights-reserveden
rioxxterms.licenseref.startdate2016-01-11en
dc.contributor.orcidMcFarlane, Duncan [0000-0002-1558-7823]
dc.contributor.orcidGiannikas, Evangelos [0000-0002-5762-5488]
dc.identifier.eissn1872-6194
rioxxterms.typeJournal Article/Reviewen
rioxxterms.freetoread.startdate2018-01-11


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Except where otherwise noted, this item's licence is described as Attribution-NonCommercial-NoDerivs 2.0 UK: England & Wales