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Cultural molding, shielding, and shoring at Oilco: the role of culture in the integration of routines

Accepted version
Peer-reviewed

Type

Article

Change log

Authors

Bertels, S 
Howard-Grenville, JA 
Pek, S 

Abstract

We explore how organizational culture shapes an organization’s integration and enactment of an external routine that is not a cultural fit. Attending to employees’ use of culture as a repertoire of strategies of action, we found that the use of familiar cultural strategies of action shaped the routine’s artifacts and expectations even before it was performed, a process we call cultural molding. Subsequently, employees drew differently on cultural strategies of action as they performed the routine, generating patterns of workarounds or hindered performances. In response to these patterns, they undertook additional cultural work to either shield their workarounds and protect them from scrutiny or shore up hindered performances. We contribute to the routine dynamics literature by highlighting the effortful cultural work involved in integrating coveted routines, furthering our understanding of routines as truces and the embeddedness of routines.

Description

Keywords

routines, routine integration, organizational culture, strategies of action, cultural strategies, culture

Journal Title

Organization Science

Conference Name

Journal ISSN

1526-5455
1526-5455

Volume Title

27

Publisher

Informs
Sponsorship
Social Sciences and Humanities Research Council of Canada [Grant 430-2012-195]