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Integrating Multiple Stakeholder Interests into Conceptual Design

Accepted version
Peer-reviewed

Type

Article

Change log

Abstract

The engineering design process transforms stakeholder needs into design specifications. This study focuses on the engineering design process for systems of products and services known as product-service systems (PSS) and proposes a novel way to analyze PSS ideas by four characteristics: customer perceived value level, connectivity number, type and degree of connectivity, and configuration type. The process to apply this characterization scheme examines the inter-dependencies within a PSS and between the PSS and its environment and holistically incorporates the interests of customers, end-users, and social and environmental stakeholders early in the development process. This process clarifies design specifications in seven cases across five industries.

Description

Keywords

Service Design, System Design, Product-service System, New Product Development, Stakeholder Involvement

Journal Title

EMJ - Engineering Management Journal

Conference Name

Journal ISSN

1042-9247
2377-0643

Volume Title

31

Publisher

Informa UK Limited