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dc.contributor.authorWang, Len
dc.contributor.authorJin, JLen
dc.contributor.authorZhou, KZen
dc.contributor.authorLi, CBen
dc.contributor.authorYin, Een
dc.date.accessioned2019-12-21T00:30:17Z
dc.date.available2019-12-21T00:30:17Z
dc.date.issued2020-03en
dc.identifier.issn0148-2963
dc.identifier.urihttps://www.repository.cam.ac.uk/handle/1810/300203
dc.description.abstractDespite the importance of customer participation in new product development in business-to-business markets, its specific challenges and potential downsides are under-examined. Drawing on the boundary theory perspective, this study integrates conflict into the customer participation literature and proposes that whereas customer participation as the information provider (CPI) mitigates customer-developer conflict, customer participation as the codeveloper (CPC) increases it. Furthermore, the nature of new products moderates such effects. Market newness attenuates the role of CPI in mitigating conflict and reduces the positive effect of CPC on conflict; by contrast, technology newness increases the influence of CPC on conflict. The empirical results from a sample of 181 high-tech firms in China largely support these propositions, which offer important implications for customer participation research and practices.
dc.description.sponsorshipThis study was supported by the General Research Fund from the Research Grants Council, Hong Kong SAR Government (Project No. HKU 17503014). Dr. Wang gratefully acknowledges the support by the National Natural Science Foundation of China (No. 71902118). Dr. Jin gratefully acknowledges the support from the Fundamental Research Funds for the Central Universities (No. PA2019000513) and Shanghai Pujiang Talent Program (No. 2019PJC102)
dc.publisherElsevier
dc.rightsAll rights reserved
dc.rights.uri
dc.titleDoes customer participation hurt new product development performance?Customer role, product newness, and conflicten
dc.typeArticle
prism.endingPage259
prism.publicationDate2020en
prism.publicationNameJournal of Business Researchen
prism.startingPage246
prism.volume109en
dc.identifier.doi10.17863/CAM.47276
dcterms.dateAccepted2019-12-07en
rioxxterms.versionofrecord10.1016/j.jbusres.2019.12.013en
rioxxterms.versionAM
rioxxterms.licenseref.urihttp://www.rioxx.net/licenses/all-rights-reserveden
rioxxterms.licenseref.startdate2020-03en
rioxxterms.typeJournal Article/Reviewen
cam.issuedOnline2019-12-18en
cam.orpheus.successThu Jan 30 10:34:46 GMT 2020 - Embargo updated*
rioxxterms.freetoread.startdate2021-06-01


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