Role of practices and Clinical Commissioning Groups in measures of patient experience: analysis of routine data.
BMJ quality & safety
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Gomez-Cano, M., Fletcher, E., Campbell, J. L., Elliott, M., Burt, J., & Abel, G. (2021). Role of practices and Clinical Commissioning Groups in measures of patient experience: analysis of routine data.. BMJ quality & safety, 30 (2), 173-175. https://doi.org/10.1136/bmjqs-2020-011701
Recent years have seen an increased focus on measuring how people experience health services to ensure that care and treatment is of the highest quality and safety.1 2 Better patient care experiences are associated with better adherence, clinical outcomes and patient safety, and with lower health care utilisation.3 4 In England, the national GP Patient Survey (GPPS) measures patients’ experience of Primary Care.5 As part of an NHS initiative to improve patient experience and facilitate patient-centred care, GPPS scores are currently reported at the level of general practices, Clinical Commissioning Groups (CCGs) and nationally.
Not externally funded
External DOI: https://doi.org/10.1136/bmjqs-2020-011701
This record's URL: https://www.repository.cam.ac.uk/handle/1810/310066
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