Online reviews and customer satisfaction: The use of Trustpilot by UK retail energy suppliers and three other sectors
Preprint
Repository URI
Repository DOI
Change log
Authors
Littlechild, S.
Abstract
Online consumer reviews are now widely used and influential. Trustpilot is a relatively new but rapidly growing consumer review website. It is by far the most used review website in UK retail energy supply sector. This paper provides some background and i
Description
Keywords
Online reviews, customer satisfaction, customer feedback, Trustpilot, retail energy market, supermarkets, banks, mobile phone providers
Is Part Of
Publisher
Faculty of Economics, University of Cambridge