An Overall Customer Satisfaction score for GB energy suppliers
Preprint
Repository URI
Repository DOI
Change log
Authors
Littlechild, S.
Abstract
Although residential energy supply is often assumed to be a homogenous product, there is significant variation in customer service, and most suppliers are unknown to most customers. How best to inform customers about suppliers’ performance and thereby ena
Description
Keywords
customer satisfaction, customer feedback, retail energy market, Trustpilot
Is Part Of
Publisher
Faculty of Economics, University of Cambridge