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Using inclusive design to drive usability improvements through to implementation

Accepted version
Peer-reviewed

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Conference Object

Change log

Authors

Goodman-Deane, JA 
Bradley, Mike 
Bradley, Oliver 
Clarkson, PJ 

Abstract

There are compelling reasons to improve usability and make designs more inclusive, but it can be a challenge to implement these changes in a corporate environment. This paper presents some ways to address this in practice based on over 15 years experience of inclusive design work with businesses. It suggests that a successful persuasive case can be built with three key components: a proof-of-concept prototype, an experience that enables the stakeholders to engage personally with the issues, and quantitative evidence demonstrating the impact of a potential change. These components are illustrated in this paper using a case study that was conducted with Unilever to improve the images used in e-commerce. The ice cream brand, Magnum, is one of Unilever's billion-dollar brands that implemented these changes. During an eight week A/B split test, the new images experienced a sales increase of 24%.

Description

Keywords

35 Commerce, Management, Tourism and Services, 3507 Strategy, Management and Organisational Behaviour, Bioengineering

Journal Title

CWUAAT 2018: Breaking Down Barriers

Conference Name

CWUAAT 2018

Journal ISSN

Volume Title

Publisher

Springer