Towards inclusive digital mobility services: A population perspective
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Authors
Kluge, Jakob
Roca Bosch, Elisabet
Nesterova, Nina
Bradley, Michael
Waller, Sam
Hoeke, Lisette
Clarkson, P John
Journal Title
Interacting with Computers
ISSN
0953-5438
Publisher
Oxford University Press (OUP)
Type
Article
This Version
AM
Metadata
Show full item recordCitation
Deane, J., Kluge, J., Roca Bosch, E., Nesterova, N., Bradley, M., Waller, S., Hoeke, L., & et al. Towards inclusive digital mobility services: A population perspective. Interacting with Computers https://doi.org/10.17863/CAM.84156
Abstract
Digital mobility services have great potential to increase passengers' transportation options, improve their experiences and reduce exclusion. However, these advantages are only available to those who can access and use these services effectively. To facilitate the development of inclusive services, information is needed on the range of potential users' technology access, use, attitudes and capabilities. A population-representative survey examining these characteristics was carried out with 1010 participants in Germany in 2020. The results are examined for groups and intersections of groups identified in previous work as particularly vulnerable to either digital or mobility exclusion. Older people, people with disabilities and people with low education levels had particularly low levels of all technology variables. Caution is thus required when rolling out digital mobility services. Non-digital alternatives are needed to ensure an inclusive service and any digital interfaces need to be designed carefully to be usable by and reassuring to digital novices.
Sponsorship
EU Horizon2020 research and innovation programme. Grant agreement number 875542
Funder references
European Commission Horizon 2020 (H2020) Research Infrastructures (RI) (875542)
Embargo Lift Date
2025-05-04
Identifiers
This record's DOI: https://doi.org/10.17863/CAM.84156
This record's URL: https://www.repository.cam.ac.uk/handle/1810/336735
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