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dc.contributor.authorGoodman-Deane, J
dc.contributor.authorKluge, J
dc.contributor.authorRoca Bosch, E
dc.contributor.authorNesterova, N
dc.contributor.authorBradley, M
dc.contributor.authorWaller, S
dc.contributor.authorHoeke, L
dc.contributor.authorClarkson, PJ
dc.date.accessioned2022-05-04T23:30:22Z
dc.date.available2022-05-04T23:30:22Z
dc.date.issued2022
dc.identifier.issn0953-5438
dc.identifier.urihttps://www.repository.cam.ac.uk/handle/1810/336735
dc.description.abstract<jats:title>Abstract</jats:title> <jats:p>Digital mobility services have great potential to increase passengers’ transportation options, improve their experiences and reduce exclusion. However, these advantages are only available to those who can access and use these services effectively. To facilitate the development of inclusive services, information is needed on the range of potential users’ technology access, use, attitudes and capabilities. A population-representative survey examining these characteristics was carried out with 1010 participants in Germany in 2020. The results are examined for groups and intersections of groups identified in previous work as particularly vulnerable to either digital or mobility exclusion. Older people, people with disabilities and people with low education levels had particularly low levels of all technology variables. Caution is thus required when rolling out digital mobility services. Non-digital alternatives are needed to ensure an inclusive service and any digital interfaces need to be designed carefully to be usable by and reassuring to digital novices.</jats:p>
dc.description.sponsorshipEU Horizon2020 research and innovation programme. Grant agreement number 875542
dc.publisherOxford University Press (OUP)
dc.rightsAttribution 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by/4.0/
dc.titleToward Inclusive Digital Mobility Services: A Population Perspective
dc.typeArticle
dc.date.updated2022-05-04T10:07:59Z
prism.publicationNameInteracting with Computers
dc.identifier.doi10.17863/CAM.84156
dcterms.dateAccepted2022-04-13
rioxxterms.versionofrecord10.1093/iwc/iwac014
rioxxterms.versionVoR
dc.contributor.orcidDeane, Joy [0000-0001-8166-1705]
dc.contributor.orcidClarkson, John [0000-0001-8018-7706]
dc.identifier.eissn1873-7951
rioxxterms.typeJournal Article/Review
pubs.funder-project-idEuropean Commission Horizon 2020 (H2020) Research Infrastructures (RI) (875542)
cam.issuedOnline2022-07-02
cam.orpheus.successThu Jul 28 16:07:08 BST 2022 - Embargo updated
cam.orpheus.counter7
cam.depositDate2022-05-04
pubs.licence-identifierapollo-deposit-licence-2-1
pubs.licence-display-nameApollo Repository Deposit Licence Agreement


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Attribution 4.0 International
Except where otherwise noted, this item's licence is described as Attribution 4.0 International