Strategic shame management – triggering the right customer behaviour to meet sustainability goals
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Kazantsev, Nikolai https://orcid.org/0000-0002-6812-8786
Chatha, Kamran
Zhang, Wanrong Frances
Godsell, Jan
Abstract
Consumers in today's markets enjoy high value, quick deliveries and low prices. However, at which costs are this value realised? This paper challenges the classical view on business performance by enforcing data sharing along supply chains to inform the end customer on the sustainability of their purchase. Our research question is: How can data sharing along supply chains trigger ethical consumer behaviour? We conduct two workshops with industry, policy-makers, and academic participants and capture the system dynamics of their reflection. We show the influence of data sharing to advance ethical purchasing choices and shifts towards sustainability goals.
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EurOMA2023
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ESRC (via Loughborough University) (ES/W007231/1)
The first author acknowledges the role of funding that helped to support this research: the EPSRC funding, grant reference EP/T024429/1 via 'Elastic Manufacturing systems - a platform for dynamic, resilient and cost-effective manufacturing services' and the ESRC Made Smarter Network+ ('InterAct') Commissioned Research Programme, Early Career Researcher Fellowship number J17293/ES/W007231/1.