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Ethics of Conversational User Interfaces

Accepted version
Peer-reviewed

Type

Conference Object

Change log

Authors

Lee, M 
Sin, J 
Kraus, M 
Clark, L 

Abstract

Building on the prior workshops on conversational user interfaces (CUIs) [2, 40], we tackle the topic of ethics of CUIs at CHI 2022. Though commercial CUI developments continue to rapidly advance, our scholarly dialogue on ethics of CUIs is underwhelming. The CUI community has implicitly been concerned with ethics, yet making it central to the growing body of work thus far has not been adequately done. Since ethics is a far-reaching topic, perspectives from philosophy, design, and engineering domains are integral to our CUI research community. For instance, philosophical traditions, e.g., deontology or virtue ethics, can guide ethical concepts that are relevant for CUIs, e.g., autonomy or trust. The practice of design through approaches like value sensitive design can inform how CUIs should be developed. Ethics comes into play with technical contributions, e.g., privacy-preserving data sharing between conversational systems. By considering such multidisciplinary angles, we come to a special topic of interest that ties together philosophy, design, and engineering: conversational disclosure, e.g., sharing personal information, transparency, e.g., as how to transparently convey relevant information in a conversational manner, and vulnerability of diverse user groups that should be taken into consideration.

Description

Keywords

46 Information and Computing Sciences, 4608 Human-Centred Computing, 50 Philosophy and Religious Studies

Journal Title

Conference on Human Factors in Computing Systems - Proceedings

Conference Name

CHI '22: CHI Conference on Human Factors in Computing Systems

Journal ISSN

Volume Title

Publisher

ACM