Role of practices and Clinical Commissioning Groups in measures of patient experience: analysis of routine data.

Abstract

Recent years have seen an increased focus on measuring how people experience health services to ensure that care and treatment is of the highest quality and safety.1 2 Better patient care experiences are associated with better adherence, clinical outcomes and patient safety, and with lower health care utilisation.3 4 In England, the national GP Patient Survey (GPPS) measures patients’ experience of Primary Care.5 As part of an NHS initiative to improve patient experience and facilitate patient-centred care, GPPS scores are currently reported at the level of general practices, Clinical Commissioning Groups (CCGs) and nationally.