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Product-service systems evolution in the era of Industry 4.0

Published version
Peer-reviewed

Type

Article

Change log

Authors

Pezzotta, G 
Rondini, A 
Romero, D 
Jarrahi, F 

Abstract

jats:titleAbstract</jats:title>jats:pRecent economic transformations have forced companies to redefine their value propositions, increasing traditional product offerings with supplementary services—the so-called Product-Service System (PSS). Among them, the adoption of Industry 4.0 technologies is very common. However, the directions that companies are undertaking to offer new value to their customers in the Industry 4.0 have not yet been investigated in detail. Based on a focus group, this paper contributes to this understanding by identifying the main trajectories that would shape a future scenario in which PSS and Industry 4.0 would merge. In addition, future research directions addressing (a) the transformation of the PSS value chain into a PSS ecosystem, (b) the transformation inside a single company towards becoming a PSS provider, and (c) the digital transformation of the traditional PSS business model are identified.</jats:p>

Description

Keywords

Product-service systems, Servitization, Service transformation, Industry 4, 0, Digitalisation, Research agenda

Journal Title

Service Business

Conference Name

Journal ISSN

1862-8516
1862-8508

Volume Title

15

Publisher

Springer Science and Business Media LLC