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dc.contributor.authorGiannakis, D.en_GB
dc.contributor.authorJamasb, Toorajen_GB
dc.contributor.authorPollitt, Michael G.en_GB
dc.date.accessioned2004-06-16T16:05:39Z
dc.date.available2004-06-16T16:05:39Z
dc.date.created2004-01en_GB
dc.date.issued2004-06-16T16:05:39Z
dc.identifier.urihttp://www.dspace.cam.ac.uk/handle/1810/387
dc.identifier.urihttps://www.repository.cam.ac.uk/handle/1810/387
dc.description.abstractQuality of service has emerged as an important issue in post-reform regulation of electricity distribution networks. Regulators have employed partial incentive schemes to promote cost saving, investment efficiency, and service quality. This paper presents a quality-incorporated benchmarking study of the electricity distribution utilities in the UK between 1991/92 and 1998/99. We calculate technical efficiency of the utilities using Data Envelopment Analysis technique and productivity change over time using quality-incorporated Malmquist indices. We find that cost efficient firms do not necessarily exhibit high service quality and that efficiency scores of cost-only models do not show high correlation with those of quality-based models. The results also show that improvements in service quality have made a significant contribution to the sector�s total productivity change. In addition, we show that integrating quality of service in regulatory benchmarking is preferable to cost-only approaches.en_GB
dc.format.extent435879 bytes
dc.format.mimetypeapplication/pdfen_GB
dc.format.mimetypeapplication/pdf
dc.language.isoen_GB
dc.publisherFaculty of Economics
dc.relation.ispartofseriesCambridge Working Papers in Economics
dc.rightsAll Rights Reserveden
dc.rights.urihttps://www.rioxx.net/licenses/all-rights-reserved/en
dc.subject.classificationClassification-JEL: L15, L51, L94en_GB
dc.subject.otherquality of service, benchmarking, incentive regulation, data envelopment analysis, electricityen_GB
dc.titleBenchmarking and incentive regulation of quality of service: an application to the UK electricity distribution utilitiesen_GB
dc.typeWorking Paperen
dc.identifier.doi10.17863/CAM.5102


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