Managing the consequences of organizational stigmatization: identity work in a social enterprise
Change log
Authors
Tracey, PJ
Phillips, N
Abstract
In this inductive study, we shift the focus of stigma research inside organizational boundaries by examining its relationship with organizational identity. To do so, we draw on the case of Keystone, a social enterprise in the East of England that became stigmatized after it initiated a program of support for a group of migrants in its community. Keystone's stigmatization precipitated a crisis of organizational identity. We examine how the identity crisis unfolded, focusing on the forms of identity work that Keystone's leaders enacted in response. Interestingly, we show not only that the internal effects of stigmatization on identity can be managed, but also that they may facilitate unexpected positive outcomes for organizations.
Description
Keywords
3505 Human Resources and Industrial Relations, 35 Commerce, Management, Tourism and Services, 3507 Strategy, Management and Organisational Behaviour
Journal Title
Academy of Management Journal
Conference Name
Journal ISSN
1535-3990
1948-0989
1948-0989
Volume Title
59
Publisher
Academy of Management
Publisher DOI
Sponsorship
Economic and Social Research Council (ES/I017453/1)
This work was supported by the Economic and Social Research Council (grant number 60354).