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dc.contributor.authorLittlechild, S.
dc.date.accessioned2020-12-04T16:25:49Z
dc.date.available2020-12-04T16:25:49Z
dc.date.issued2020-09-30
dc.identifier.otherCWPE2090
dc.identifier.urihttps://www.repository.cam.ac.uk/handle/1810/314746
dc.description.abstractAlthough residential energy supply is often assumed to be a homogenous product, there is significant variation in customer service, and most suppliers are unknown to most customers. How best to inform customers about suppliers’ performance and thereby ena
dc.publisherFaculty of Economics, University of Cambridge
dc.relation.ispartofseriesCambridge Working Papers in Economics
dc.rightsAll Rights Reserved
dc.rights.urihttps://www.rioxx.net/licenses/all-rights-reserved/
dc.subjectcustomer satisfaction
dc.subjectcustomer feedback
dc.subjectretail energy market
dc.subjectTrustpilot
dc.titleAn Overall Customer Satisfaction score for GB energy suppliers
dc.typeWorking Paper
dc.identifier.doi10.17863/CAM.61852


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