Development of a maturity model for technology intelligence

Abstract

Technology intelligence, which captures future technological opportunities and threats, plays a significant organizational function for firms. While relevant research has existed since the 2000s, there is still a lack of studies that attempt to measure a firm's technology intelligence process. To fill this gap, this study proposes how to measure the organizational capabilities of technology intelligence by applying a maturity model. To develop a model to measure technology intelligence capabilities, extant studies are reviewed, and interviews are conducted with eight firms. This study not only addresses the research gap but also deepens the understanding of technology intelligence by providing actual practices for academia. In practice, these research results can be a useful benchmarking tool for understanding the level of current technology intelligence capabilities and how to improve technology intelligence work processes.