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Sociodemographic inequalities in patients’ experiences of primary care: an analysis of the General Practice Patient Survey in England between 2011 and 2017

Published version
Peer-reviewed

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Type

Article

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Authors

Saunders, Catherine L  ORCID logo  https://orcid.org/0000-0002-3127-3218
Flynn, Sarah 
Massou, Efthalia 
Lyratzopoulos, Georgios 
Abel, Gary 

Abstract

Objective: Younger people, minority ethnic groups, sexual minorities and people of lower socioeconomic status report poorer experiences of primary care. In light of NHS ambitions to reduce unwarranted variations in care, we aimed to investigate whether inequalities in patient experience of primary care changed between 2011 and 2017, using data from the General Practice Patient Survey in England. Methods: We considered inequalities in relation to age, sex, deprivation, ethnicity, sexual orientation and geographical region across five dimensions of patient experience: overall experience, doctor communication, nurse communication, access and continuity of care. We used linear regression to explore whether the magnitude of inequalities changed between 2011 and 2017, using mixed models to assess changes within practices and models without accounting for practice to assess national trends. Results: We included 5,241,408 responses over 11 survey waves from 2011–2017. There was evidence that inequalities changed over time (p < 0.05 for 27/30 models), but the direction and magnitude of changes varied. Changes in gaps in experience ranged from a 1.6 percentage point increase for experience of access among sexual minorities, to a 5.6 percentage point decrease for continuity, where experience worsened for older ages. Inequalities in access in relation to socio-economic status remained reasonably stable for individuals attending the same GP practice; nationally inequalities in access increased 2.1 percentage points (p < 0.0001) between respondents living in more/less deprived areas, suggesting access is declining fastest in practices in more deprived areas. Conclusions: There have been few substantial changes in inequalities in patient experience of primary care between 2011 and 2017.

Description

Keywords

Original Research, General Practice Patient Survey, longitudinal, patient experience

Journal Title

Journal of Health Services Research & Policy

Conference Name

Journal ISSN

1355-8196
1758-1060

Volume Title

26

Publisher

SAGE Publications
Sponsorship
Economic and Social Research Council (ES/S007253/1)