jats:titleAbstract</jats:title>jats:pThere is both hope and frustration in this article. A recent research exercise in a prison found it to be inspirational in its ethos, relationships and mission. Prisoners talked passionately about their experiences in it and its impact on their personal development. But prisoners received very little resettlement support and things sometimes went wrong as soon as they were released, not because of any ‘moral failings’ on their part, but because they could not even navigate the journey ‘home’. It looked like everything we know cumulatively about ‘better prisons’, but its prisoners were failed as they transitioned out. More ‘tragic imagination’ is required in penal policy.</jats:p>