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dc.contributor.authorBlom, Carron Men
dc.contributor.authorGuthrie, Peteren
dc.date.accessioned2015-10-01T12:20:56Z
dc.date.available2015-10-01T12:20:56Z
dc.date.issued2015-09-01en
dc.identifier.citationInfrastructure Asset Management 2015, 2(1), 23-38. doi: 10.1680/iasma.15.00001en
dc.identifier.issn2053-0242
dc.identifier.urihttps://www.repository.cam.ac.uk/handle/1810/251267
dc.description.abstractPerformance is a key tenet of infrastructure management. This paper looks at a measure of service level in infrastructure, namely, road smoothness. Conventionally, studies of this type have focused on the technical measures themselves. This paper presents the results of the first stage of a New Zealand-based case study that, by contrast, explored the engineering processes through the lens of the outcomes they sought to achieve; in this instance, customer comfort. The paper asserts that if performance is to be determined by outcomes, then a holistic approach is needed, including a revised definition of technical performance.
dc.description.sponsorshipThis research was funded by the NZTA.
dc.languageEnglishen
dc.language.isoenen
dc.publisherInstitute of Civil Engineers
dc.subjectmanagementen
dc.subjectroads & highwaysen
dc.subjectsocial impacten
dc.titleSurveying Customer Perceptions of Road Infrastructure Comforten
dc.typeArticle
dc.description.versionThis is the author accepted manuscript. The final version is available from Institute of Civil Engineers via http://dx.doi.org/10.1680/iasma.15.00001en
prism.endingPage38
prism.publicationDate2015en
prism.publicationNameInfrastructure Asset Managementen
prism.startingPage23
prism.volume2en
rioxxterms.versionofrecord10.1680/iasma.15.00001en
rioxxterms.licenseref.urihttp://www.rioxx.net/licenses/all-rights-reserveden
rioxxterms.licenseref.startdate2015-09-01en
dc.contributor.orcidGuthrie, Peter [0000-0002-9523-3733]
dc.identifier.eissn2053-0250
rioxxterms.typeJournal Article/Reviewen
rioxxterms.freetoread.startdate2016-09-01


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