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Value co-creation practices and capabilities: sustained purposeful engagement across B2B systems

Accepted version
Peer-reviewed

Type

Article

Change log

Authors

Marcos, J 
Natti, S 
Palo, T 
Baumann, J 

Abstract

The paradigm of value co-creation in business markets is now well established in the marketing literature. However, the practices and capabilities for collaborative value co-creation are less understood, particularly in increasingly boundary-less interorganizational, network and ecosystem relationships. This paper describes sets of practices that organizations in business markets adopt to co-create value. We provide a theoretically-grounded, empirically-informed classification of value co-creating practices, identifying the underlying capabilities needed to realize value in B2B systems. We adopt a case study approach utilizing various methods of data collection to explore co-creation practices from four organizations. The analysis reveals that ‘sustained purposeful engagement’ underpins the organizations' ability to co-create and capture value. Implications for organizations willing to develop co-creation capabilities and practices are discussed.

Description

Keywords

Value co-creation, Organizational practices, Organizational capabilities, Co-production, B2B networks

Journal Title

Industrial Marketing Management

Conference Name

Journal ISSN

1873-2062
1873-2062

Volume Title

56

Publisher

Elsevier BV