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Customer experience challenges: bringing together digital, physical and social realms

Accepted version
Peer-reviewed

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Type

Article

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Authors

Bolton, Ruth 
McColl-Kennedy, Janet 
Cheung, Lilliemay 
Gallan, Andrew 
Orsingher, Chiara 

Abstract

This paper discusses important societal issues, such as individual and societal needs for privacy, security, and transparency. It sets out potential avenues for service innovation in these areas.

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Keywords

Journal Title

Journal of Service Management

Conference Name

Journal ISSN

1757-5818

Volume Title

Publisher

Emerald Publishing