Customer experience challenges: bringing together digital, physical and social realms
Accepted version
Peer-reviewed
Repository URI
Repository DOI
Change log
Authors
Abstract
This paper discusses important societal issues, such as individual and societal needs for privacy, security, and transparency. It sets out potential avenues for service innovation in these areas.
Description
Keywords
Journal Title
Journal of Service Management
Conference Name
Journal ISSN
1757-5818
Volume Title
Publisher
Emerald Publishing