Customer experience challenges: bringing together digital, physical and social realms
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Authors
Bolton, Ruth
McColl-Kennedy, Janet
Cheung, Lilliemay
Gallan, Andrew
Orsingher, Chiara
Witell, Lars
Journal Title
Journal of Service Management
ISSN
1757-5818
Publisher
Emerald Publishing
Type
Article
Metadata
Show full item recordCitation
Bolton, R., McColl-Kennedy, J., Cheung, L., Gallan, A., Orsingher, C., Witell, L., & Zaki, M. (2018). Customer experience challenges: bringing together digital, physical and social realms. Journal of Service Management https://doi.org/10.1108/JOSM-04-2018-0113
Abstract
This paper discusses important societal issues, such as individual and societal needs for privacy, security, and transparency. It sets out potential avenues for service innovation in these areas.
Identifiers
External DOI: https://doi.org/10.1108/JOSM-04-2018-0113
This record's URL: https://www.repository.cam.ac.uk/handle/1810/280207
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http://www.rioxx.net/licenses/all-rights-reserved
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