Artificial Intelligence as Driver for Business Model Innovation in Smart Service Systems

Artificial Intelligence drives business model innovation. In this context, our paper examines major amendments of business model elements (value proposition, value creation and value capture) due to artificial intelligence implementation into products and services. Based on a literature review changes like enhanced autonomous and adaptive value proposition, intense use of data and stronger collaboration in ecosystems as well as adapted revenue models are identified, analyzed and presented in this paper.

Keywords

46 Information and Computing Sciences, 4609 Information Systems, 35 Commerce, Management, Tourism and Services, 3507 Strategy, Management and Organisational Behaviour, Machine Learning and Artificial Intelligence, Bioengineering, 9 Industry, Innovation and Infrastructure

Journal Title

Advances in Intelligent Systems and Computing

Conference Name

Advances in the Human Side of Service Engineering. AHFE 2020

Journal ISSN

2194-5357
2194-5365

Publisher

Springer Nature

Publisher DOI

https://doi.org/10.1007/978-3-030-51057-2_30

Rights and licensing

Sponsorship

DAAD

Collections

University of Cambridge Research Outputs (Articles and Conferences)