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Artificial Intelligence as Driver for Business Model Innovation in Smart Service Systems

Accepted version
Peer-reviewed

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Type

Conference Object

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Authors

Neuhüttler, Jens 
Kett, Holger 
Frings, Sandra 
Falkner, Jürgen 
Ganz, Walter 

Abstract

Artificial Intelligence drives business model innovation. In this context, our paper examines major amendments of business model elements (value proposition, value creation and value capture) due to artificial intelligence implementation into products and services. Based on a literature review changes like enhanced autonomous and adaptive value proposition, intense use of data and stronger collaboration in ecosystems as well as adapted revenue models are identified, analyzed and presented in this paper.

Description

Keywords

46 Information and Computing Sciences, 4609 Information Systems, 35 Commerce, Management, Tourism and Services, 3507 Strategy, Management and Organisational Behaviour, 9 Industry, Innovation and Infrastructure

Journal Title

Springer, Cham

Conference Name

Advances in the Human Side of Service Engineering. AHFE 2020

Journal ISSN

2194-5357
2194-5365

Volume Title

Publisher

Springer International Publishing

Rights

All rights reserved
Sponsorship
DAAD